Refund Policy
We offer a 100% no quibble 14-day return guarantee, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, unworn, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, due to health and safety reasons, we cannot accept returns, exchanges, or issue refunds on all face mask products, personalised items, and custom-made items, unless they are faulty. Please review your order carefully before purchasing.
To start a return, email returns@homeshoppingnetwork.co.uk to authorise and receive a return code. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The buyer is responsible for return postage costs and for making sure the item reaches us safely. Proof of postage is recommended.
Damages and issues
Please inspect your goods upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it promptly.
Exceptions/non-returnable items
Certain types of items cannot be returned, like customised products (such as personalised items), and personal care goods such as face masks and face coverings. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will process the refund within 14 days back to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund and list the funds on your statement.