Refund Policy
We offer a 100% no quibble 14-day money-back guarantee, which means you have 14 days after receiving your item to request a return. You then have an additional 14 days to return the products. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.
Exceptions/non-returnable items
For health and safety reasons, returns, exchanges, or refunds cannot be accepted for perishable items, PPE, food, medicine, custom-made items, software, and personalised gifts unless they are faulty. Additionally, unsealed and opened products cannot be returned unless they are faulty. Please review your order carefully before purchasing.
Cancellations
You have the option to cancel your order immediately after purchasing or within 14 days of receiving your order. However, please note that once your order is placed online, modifications such as changing the address or altering the items—whether adding or removing—cannot be accommodated during the period between order placement and parcel receipt.
Refunds
To start the return process, you need to contact us by sending an email to returns@homeshoppingnetwork.co.uk. In your email, request a return code and include your order number and reason for return. We will then send you instructions on how and where to send the package. Please return the product to us within 14 days of receipt, in its original packaging, unopened, unused, and in resalable condition. Upon receipt and satisfactory inspection, we will provide an exchange or a full refund. Items sent back to us without first obtaining a return code or without proof of purchase will not be accepted.
The buyer is responsible for the cost of returning the goods unless we delivered an incorrect or faulty item. You must ensure the item reaches us safely. Keep a copy of your proof of postage, as we are not liable for goods that are damaged or lost in transit.
If items are returned to us and found to be damaged upon receipt, missing contents, or if the return postage costs are not paid by the buyer and instead are incurred by our company, we reserve the right to charge you for these expenses in order to recover the costs. Such charges may be deducted from the total amount to be credited to you, which could result in a lower refund than the original purchase price.
You will be notified by email once your return has been received, and you will be informed whether the refund has been approved. If approved, the funds will be refunded to your original payment method used. Please allow up to 14 working days for the refund to appear in your bank account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your goods upon receipt and contact us immediately with your order number if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly. Email returns@homeshoppingnetwork.co.uk, we aim to respond within 48 hours.
