Refund Policy
We offer a 100% no quibble 14-day money-back guarantee, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, unworn, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions/non-returnable items
For health and safety reasons, returns, exchanges, or refunds cannot be accepted for all PPE, food, medicine, custom-made items, and personalised gifts unless they are faulty. Additionally, opened products cannot be returned unless they are faulty. Please review your order carefully before purchasing.
Cancellations
You have the option to cancel your order immediately after purchasing or within 14 days of receiving your order. However, please note that once your order is placed online, modifications such as changing the address or altering the items—whether adding or removing—cannot be accommodated during the period between order placement and parcel receipt.
Refunds
If you have changed your mind or are dissatisfied with your purchase, please return it to us in its original packaging, unused, with proof of purchase within 14 days of receipt, and we will exchange or refund it. To initiate a return, email returns@homeshoppingnetwork.co.uk to obtain authorisation and a return code. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior request for a return code will not be accepted. The buyer is responsible for return postage costs unless the item is faulty and must ensure the item reaches us safely. Proof of postage is highly recommended.
You will be notified by email once your return has been received and inspected, and you will be informed whether the refund has been approved. If approved, the funds will be refunded to the original payment method used. Please allow up to 14 working days for the refund to appear in your account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your goods upon receipt and contact us immediately with your order number if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly. Email returns@homeshoppingnetwork.co.uk, and we will respond within 48 hours.
